Local team, 24/7 responsive
With a local team backing them and dedicated communication from Amanda Angelo, Austin and Allison felt confident that every guest issue and home need was handled promptly.
Owner Case Study
How Austin and Allison Improved Occupancy and Peace of Mind With Portoro in the Catskills.
Case Studies · Catskills · 725 Route 66
How Austin and Allison run a four-bedroom Catskills farmhouse as a vacation rental from a distance, with Portoro handling every season on the ground.
725 Route 66Property
Entire homeProperty type
4 BR · 2 BABedrooms and baths
Sleeps 7Guest capacity
Overview
Remote owners who wanted the home run like their own.
Austin and Allison partnered with Portoro to manage their Catskills property at 725 Route 66 after acquiring it as a vacation rental. Their objective was to maximize revenue and keep guest satisfaction high, while maintaining the home from a distance.
As remote owners, they needed a partner who could handle every part of hosting, from guest communication and maintenance to turnover quality and seasonal needs, without requiring constant supervision. They chose Portoro for its full-service operations and local management oversight, given the seasonal demands of the Catskills market.
The results, measured
Strong scores on both sides of the booking.
Guest experience
4.9 / 5Airbnb rating4.85 / 5
Cleanliness4.8 / 5
Check-in quality4.8 / 5
Communication5.0 / 5
Owner experience
10 / 10Communication and responsiveness10 / 10
Home care and cleanliness standards9 / 10
Reporting and visibility9 / 10
Guest experience support9 / 10
Portoro will take care of every aspect of your home and guest management.Allison · Homeowner
The challenge
Running a four-bedroom home from far away.
Owning a vacation rental at a distance presented a series of recurring challenges that needed a partner on the ground.
- Coordinating seasonal care like snow removal and lawn maintenance
- Ensuring consistent turnover quality between every stay
- Managing guest communication and issues without delay
Without a strong management partner in place, they knew performance and home care risked uneven execution.
The Portoro solution
Full-service management, led locally.
Portoro implemented its full-service approach on the property, led on the ground by General Manager Amanda Angelo.
Inspection and cleaning standards
Portoro's structured inspection protocols kept the home guest-ready between stays, contributing to the strong cleanliness metrics on the Airbnb listing.
Owner visibility and reporting
Clear communication and the owner portal kept Austin and Allison informed and confident in the home's performance despite being remote.
Gathering space at 725 Route 66 · Catskills, New York
A moment that mattered
When the heat failed, the response did not.
When the property's heat temporarily failed during a rental period, Portoro proactively provided space heaters and coordinated with a local technician to resolve the issue quickly. That level of responsiveness protected both the guest experience and the home's integrity.
When our heat stopped working, they immediately sent over space heaters and called the heating company.Allison · Homeowner
Results and owner experience
Since partnering with Portoro:
4.85 rating on Airbnb
The listing regularly earns strong guest ratings, with an overall 4.85/5 star rating on Airbnb.
5/5 guest communication
Cleanliness and check-in processes score 4.8/5, and communication scores 5/5 based on guest reviews.
Peace of mind
The owners report peace of mind and ease of ownership, citing Portoro's team as responsive and reliable.
High satisfaction
Survey ratings from owners reflect high satisfaction in communication, care standards, reporting and overall partnership.
Having Amanda to answer our questions as needed has been our favorite thing about working with Portoro.Allison · Homeowner
Your home, professionally managed
See what Portoro could do for your home.
Questions? Email owners@portoro.com